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Return Policy

Order Processing
Order processing time for all Customized Varsity Jackets will take between 4-5 weeks. PLEASE NOTE: Any order placed on a national holiday will be shipped on the next business day.

PLEASE NOTE: All custom jackets are final! There will be no exchanges or refunds.

All items will be shipped via UPS and some cases USPS Flat Rate Priority Mail. Once your item(s) is shipped, you will receive a tracking number to the email that was provided with your order. Should an item get lost in the mail due to an error by the Postal Service, it is not Chicago Playgrounds responsibility to replace it. 

Refunds will be processed for NON-CUSTOMIZED pieces at the actual cost of the item once product has been received and checked. For returned items, you are responsible for cost of shipping. Product must be returned in its original packaging along with a copy of the order invoice. No refund will be provided for any Chicago Playground pieces that are returned without invoice, ruined, damaged, deteriorated, soiled, washed, or worn.

For full refund all returned items must be received within 14 days of delivery.

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed. Once the return has been checked and processed, please allow 5 to 7 business days for refunds to be received to the original form of payment.